Freaquent Asked Questions
Find answers to what you need to know about your move.
How far in advance should I schedule a move?
We recommend scheduling your move at least 2-4 weeks in advance for the best availability. However, we understand that plans change, and we do our best to accommodate last-minute moves whenever possible. Contact us as soon as you know your move date!
What items can't be moved by your team?
For safety and legal reasons, we cannot transport:
- Hazardous materials (flammables, explosives, chemicals)
- Perishable items (food, plants)
- Valuables (cash, jewelry, important documents)
- Weapons and ammunition
- Grand pianos
We recommend transporting valuables and important documents yourself.
Can I help the movers?
For your safety and the safety of our crew, we ask that you do not assist with lifting or carrying items. Our team is trained and insured to handle your belongings safely. You can help by directing us where items should go!
Are you licensed and insured?
Yes! Matt's Motivated Movers is fully licensed and insured. We carry liability insurance to protect your belongings during the move. We're happy to provide proof of insurance upon request.
What areas do you serve?
We serve the entire Bay Area, including:
- San Francisco
- Oakland
- San Jose
- Berkeley
- And surrounding cities
For long-distance moves, we can transport your belongings anywhere in the continental United States. Contact us to confirm we service your specific area!
Do I need to be present during the move?
We recommend having someone present during both loading and unloading to answer questions and provide directions. If you can't be there, we can coordinate with a trusted representative.
Do you offer storage solutions?
Yes! We offer short-term and long-term storage solutions in secure facilities. Whether you need storage between moves or for an extended period, we can accommodate your needs.
My move-in date changed. What do I do?
No problem! We understand that moving dates can shift. Please contact us at least 2 days before your scheduled move to adjust your booking. Some changes may affect pricing, but we'll work with you to find a new date that works.
Do you connect or disconnect appliances and furniture?
Our team will gladly disassemble and reassemble furniture pieces.
What packing options do you offer?
We offer flexible packing services based on your needs:
- Full-service packing: Our team packs everything for you
- Partial packing: We pack fragile or difficult items
- Self-packing: We provide boxes and materials, you pack
Let us know what works best for you!
How much does a move cost?
Moving costs depend on several factors:
- Size of your move (number of rooms, amount of furniture)
- Distance (local vs. long-distance)
- Services needed (packing, storage, etc.)
- Move date and time
Contact us for a free, no-obligation quote tailored to your specific needs.
What payment methods do you accept?
We accept:
- Cash
- Credit/debit cards (Visa, Mastercard, American Express)
- Venmo/Zelle
- Check (with approved credit)
Payment is typically due upon completion of your move. We'll discuss payment details when you book.
What happens if something gets damaged?
While we take every precaution to protect your belongings, accidents can happen. We carry insurance coverage and will work with you to resolve any damage claims quickly and fairly. Report any issues immediately after your move.
How long does a typical move take?
Move duration depends on:
- Size of your home
- Amount of belongings
- Distance between locations
- Stairs, elevators, or difficult access
A typical 2-bedroom apartment move takes 3-5 hours. We'll provide a time estimate when you book.
Still have questions?
Still have questions? Reach out to our team directly.
Ready to move with confidence
Get your free quote from Matt's Motivated Movers today and start planning your next move.
